Need Some Help?

Website help

  • If you need some help with the website, first check out the FAQ section by clicking here to see if your issue is covered in there

  • You can also Contact Us by clicking here and we will get back to you as soon as we can


**Please note that you can contact us on this email for technical help, general queries and registration in the study only. The email address is not monitored 24/7 and should not be used if you are in crisis. Please see the section below for crisis support in your country or area.**

Clinical help

If You Are In Crisis…

The ORBIT team (including your Personal Coach or Interviewer) is not able to provide emergency assistance. 


Please contact your designated mental health practitioner* and/or your local emergency mental health service if you are experiencing distress.


*You can access the details of your designated mental health practioner from the "Settings" area of the "Profile" menu.



Other Useful Contacts



Unsuicide – Online Suicide Help: 



Immediate help: 000 (Ambulance)

Lifeline telephone counselling: 13 11 14

Lifeline crisis support chat online:

Kids Helpline: 1800 551 800 or

MensLine Australia: 1300 789 978 or

Suicide Call Back Service: 1300 659 467 or



Click this link for your nearest crisis centre:


United States of America

Immediate help: 911

National Suicide Prevention Lifeline 1-800-273-TALK (8255)

I’m Alive – Online Suicide Help:

Depression and Bipolar Support Alliance:

NAMI: National Alliance on Mental Illness:

International Bipolar Foundation:


New Zealand

Lifeline telephone counselling: 0800 543 354  



United Kingdom

Immediate crisis 999/Hospital A&E

The Samaritans National helpline 08457 909090

Samaritans UK: